The highest growth (27,7%) was achieved for life insurance policies, which is at the same time a confirmation of the leading position of UNIQA Insurance in the field of life insurance. In addition to growth in the life insurance segment, a significant increase of 10% was recorded in all other types of non-life insurance, ie. property insurance, voluntary health insurance and motor vehicle insurance.
"Despite the unpredictable challenges of the pandemic that the population of BiH has encountered in the past period, the official data of the FBiH Insurance Supervision Agency shows a growing trend of the insurance market in Bosnia and Herzegovina".
UNIQA mentioned that these results and the current leadership position in the insurance market in BiH were preceded by several significant projects, "all with the aim of improving customer service: The year began with the implementation of a new strategy and an internal reorganization with a greater focus on business digitalization, all in line with new market needs and pandemic challenges. In addition to previously applied projects, which enable clients to contract policies, pay and collect claims through the online application, a new client portal Moja UNIQA was implemented in this period, which allows clients easy insight into previous and currently active policies, quick online claim reporting and several status overviews"