According to Martti Merila, head of LKF's legal department, intermediaries resolve more insurance disputes during the year than courts and state institutions dealing with disputes put together. "The range of disputes is very wide, from simple metal dents to circuit breakers, from disputes over the cost of a vehicle or repair to disputes over interpretation of laws. The mediator's work is developing, because disputes are rarely similar, as the traffic picture, causes and consequences of accidents are always different", said Merila.
Last year, the average disputed amount of traffic insurance settlements was EUR 5,238. The smallest disputed amount was EUR 200 and the largest was EUR 32,000.