#EVENT: 4th Customer Experience Management for Insurance Summit from 26 - 29 October 2021

30 July 2021 — Irina GHETU
Equip Global will host the leading 4th Customer Experience Management for Insurance Summit from 26 - 29 October 2021 via Live Online. XPRIMM is a Media Partner of the event!

This summit will be emphasized on the key question at the top of any insurance CX leader's mind: "How to engage and reassure clients in this rapidly evolving and fear-stricken post endemic environment?".

Customer experience is becoming the defining differentiator in the insurance industry, with consumers becoming technologically rich in knowledge. To establish a successful relationship between insurers and customers, companies must focus on not only meeting consumer demands during each phase of the customer journey but exceeding and implementing value-added services that makes that journey with the company a pleasant one. A study done by McKinsey shows that 81% of companies expect CX to be the key battleground in the race for market dominance while also authenticating that up to 70% of consumers base their opinion of a business on the quality of its Customer experience!

Key Drivers:

  • Relooking at Customer Experience Management to align with Customers Evolving Demands
  • Designing and Building the Framework to Achieve Maximum Customer Experience through Products and Service Remodeling
  • Improving and Streamlining Technological Touchpoints to Create Best-in-Class Digital Customer Experience
  • Developing Supplementary Products & Services to Capitalize on the Future of Insurance Customer Experience
For more information, please visit: https://www.equip-global.com/4th-customer-experience-management-for-insurance-summit-2021

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