We all know that customer demands a speedy, transparent and bespoke claims experience. At the same time, an organisation requires absolute efficiency, accuracy and flawless technological integration. The standard of service has never been higher. The possibility that technology has provided, combined with a company's expertise means that the race to meet the customers' exceedingly high expectations is on.
Access the Future of Insurance Claims Infographic right now for exclusive insights on how companies can prioritise claims transformation.
56% of claims executives believe that machine learning and artificial intelligence will have the greatest impact on claims in the next 5 years (Insurance Nexus Survey, 2019, 450 respondents). This is an increase of nearly 20% from last year's findings, so what's been happening over the last 12 months?
Insurance Nexus wanted to get to the bottom of what is driving change, creating obstacles and making a difference as insurance companies transform their claims process.
The survey will help companies benchmark their progress and give them key insights including:
- An honest assessment of where claims are at across the industry: do peers believe their claims are efficient, customer-centric and that senior management are supporting innovation?
- How claims executives are implementing innovation and transformation projects: uncovering the extent of planning for claims transformation, and discovering strategies being used for effective change management
- A comparison of business-critical projects on the agenda: how customer experience, efficiency, digital communication and more are prioritised within claims transformation projects
For more information, please contact Graham PROUD, Project Director, Insurance Nexus at firstname.lastname@example.org.
This subject will also be analysed during the Connected Claims Europe 2019 in Amsterdam, 18th & 19th September. The event, supported by XPRIMM Publications as Media Partner, is the only dedicated conference in Europe which serves the entire claims function, allowing the delivery of seamless claims to boost operational efficiency and customer satisfaction. Bring your entire team, CCO, Head of Customer and Claims Tech- and visit the website for more information.