As a Chief Customer Officer, she will be responsible for planning and developing activities that will help build lasting relationships with clients. Magdalena MACKO-GIZINSKA is an expert in the field of building customer relations, gaining her experience and skills in this area during several years of work in the financial industry.
In the past, she worked in the field of customer service for ING Bank Slaski (Customer Experience Director, Sep. 2018 - Jan. 2020) and Bank Millennium (Head of Consumer Finance Operations, Jul. 2008 - Sep. 2009).
Pawel KACPRZYK, CEO of Nationale-Nederlanden, commented on the appointment:
"Magdalena is an experienced manager and a recognized professional in the market in the area of customer experience. (...) We want to build lasting and engaging customer relationships and to develop our company, which is why we decided to create this position of board member for customer relations."