NAFI (National Agency of Financial Investigations) in Russia: Russians' attitude to insurance had deteriorated

During 2017 Russians' attitude towards insurance had deteriorated: share of positive estimations decreased to 57% (vs. 65% in 2016) while share of negative estimations increased up to 32% (21% in 2016), according to the NAFI's investigation report prepared in September 2017.

Insurance is more appreciated by respondents of the central region (73%). From the point of age, the older respondents were, the more negative attitude they had (70% positive respondents of age 18-24 against 45% positive respondents of age 55+).

Increase of negative attitude to insurance affects the demand for policies. Thus, all insurance classes suffer from the declining demand. In general, in 2016 78% of Russians had at least 1 insurance policy, in 2017 ‒ only 55%. The number of people who buy VHI (voluntary health insurance) reduced more than 2 times (from 35% in 2016 to 15% in 2017). MTPL owners in 2016 amounted to 41%, in 2017 ‒ 32%, Motor Hull class had a very slight decrease (13% in 2016 and 10% in 2017). Such subclasses like accident insurance or risk life insurance, non-state pension insurance and property insurance in 2017 had 3-6% demand, and in 2016 the demand was a lot higher (10-14%).

Mobile applications or online policy issuance were used only by 9% of Russians (in 2016 - 10%). 5% of Russians effected policies through the web-sites of insurance companies, 2% - through mobile applications and 2% - used both ways.

During last 3 years the share of Russians, who have accident policies, disability insurance, job loss insurance etc., has also decreased (from 8% in 2014 to 3% in 2017). But in general, the majority of Russians (63%) undertake various measures for financial protection. More often they keep cash at home (27% in 2017 and 21% in 2014), use bank savings products (16% in 2017 and 14% in 2014), apply for a credit card "just in case" (10%).

"Deterioration of the attitude towards insurance is a consequence of our economic situation. Russians' income level is declining, and people have to save money by refusing unnecessary insurance classes," - said Timur AYMALETDINOV, Director of Investigation department at NAFI. According to him the most popular ways of financial protection are based not on investment but on accumulation, saving and free use in cases of need.

Representative all-Russian quiz of NAFI was made in September 2017 and involved 1600 respondents in 140 cities of 42 regions in Russia. Age: 18+. Margin of sampling error is 3.4 percentage points.

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