The ISA in the first three months of 2023 received 71 complaints from policyholders. The number of complaints submitted during the period increased by 14.5% y-o-y.
The most numerous (18) were complaints in which insureds complain about settlement of damages caused by traffic accidents. For property insurance, 9 complaints have been submitted, and 8 were about private health insurance and accident insurance.
Same as a year ago, in terms of the reason insureds are complaining the most about the basis on which companies pay for damages. In 1Q2023, 33 such complaints were submitted and that is 65% more than in 1Q2022.