"I'm happy to receive this title. It is a great honour to me. Thank you very much to the Jury and the editorial staff of Gazeta Bankowa. I treat this distinction as an award for the entire team - employees of all Generali companies in Poland. Owing their commitment and passion and above all teamwork we were able to achieve record results last year. We have improved products and processes which, as we observe in the NPS survey, has increased the number of satisfied customers and dramatically reduced the number of dissatisfied customers, and thus the number of complaints. At the same time, the hard work of our fantastic team allowed us to combine the life companies of CONCORDIA and GENERALI in a short time and demutualize Concordia TUW. I want to thank all the employees of the GENERALI Polska companies. Thanks to you, we can become a lifetime partner to our distributors and customers," commented Andrea SIMONCELLI, CEO of GENERALI Polska.
The title of the Insurance Manager of the Year was awarded for the eighth time. The selection takes into account criteria such as efficiency in management, achieving above-average results, ethics and applying the principles of healthy competition, sensitivity to social needs, supporting local initiatives or applying the principles of sustainable business.