According to the report on activities in 2022, published on April 13, the Office processed a total of 12,980 cases: 8,833 applications were submitted in 2022, while the remaining 4,147 cases originated in 2021. 8,819 (99.8%) applications related to business insurance. The largest group of applications were about motor insurance - 3,166 applications (35.9%).
The Ombudsman's report also noted - 434 applications (4.9%) concerned classic life insurance contracts, 261 (2.9%) - unit-linked policies. The report shows that in 2022, 4 main groups of problems dominated:
- refusal to recognize a claim - 4,232 applications (47.9%),
- dispute over the amount of compensation or benefit awarded (partial refusal to recognize a claim) - 2,659 applications (30%),
- method of shaping premium tariffs and bonus/malus coefficient, both in compulsory and voluntary insurance; return of unused premiums etc. - 571 applications (6.4%),
- slow liquidation proceedings, which resulted in untimely settlement of claims - 313 applications (3.5%).