RUSSIA: MTPL complaints in 2019 amounted to almost 80% of all insurance complaints

27 February 2020 — Marina MAGNAVAL
Total number of complaints about insurers decreased by 34% in 2019, according to the Bank of Russia. This indicator was the best performing among non-credit financial institutions, the regulator noted.

Last year the number of complaints against insurers reached 41.6 thousand. The major part of those complaints was related to MTPL (33.2 thousand), however, their number has significantly decreased y-o-y (-37.6%). Among the key reasons for complaints, the regulator mentioned issues of applying bonus-malus coefficient (53.5% of the total number of MTPL complaints).
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