SBERBANK Life insurance, a subsidiary of SBERBANK, is now offering its customers the possibility to remotely report insured events and send necessary documents under voluntary life insurance contracts (when applying for mortgages, consumer loans, credit cards or purchasing goods on credit online), the insurer's press service informed.

Customers can remotely amend mortgage life insurance contracts or terminate them, if necessary, as well. All mentioned operations can be done on the insurer's website or by phone.

The company is trying to switch after-sales services to online. Under accumulative and investment life insurance contracts, customers can claim for payments and receive payments remotely, as well as to make changes to their contracts.

The company has accumulative insurance programs for children, which include "Educational concierge" service for selecting educational institutions and other related issues. The insurer noted that since the beginning of 2020, the number of calls to this service has doubled y-o-y, and the most popular request is remote education.

It is worth noting that for 1Q2020, customers of SBERBANK Life insurance concluded about 40 thousand accumulative life insurance contracts. This long-term program allows to accumulate capital, provides insurance coverage for life and health of customers. In 1Q2020, the largest number of contracts were concluded for a period of 6 to 10 years (40%), followed by contracts for a period of 11-16 years (28%), long-term contacts amounted to 16% and contracts for 5 years - also 16%. At that, the largest amounts under accumulative life insurance contracts come from customers older than 65 years.

Olga MONAKHOVA, Executive director, Investment and savings division, SBERBANK, said:

"It is very important to have a financial cushion for yourself and your family in case of unforeseen circumstances. Accumulative life insurance allows to generate capital even with small contributions starting from RUB 2000 per month. At the same time, life and health of clients are insured during the entire period of contracts, including cases of COVID-19 disease. We are constantly improving our services and just recently switched after-sales under accumulative life insurance contracts to online. Now our customers can make all main operations under their contracts remotely."

SBERBANK Life insurance provides risk, accumulative and investment life insurance services. The company is the leader on the Russian life insurance market and has a national rating under RAEX scale (Expert RA)- ruAAA.