SLOVENIA's Generali Insurance Deploys Metastorm BPM Software
"Like many insurance companies, our customer facing processes are critical to our business," stated Sonja Leban Gogala, director of sales channel, Generali Insurance Slovenia. "By automating our core processes using Metastorm BPM, we will be able to quickly realise its value, especially in terms of overall competitiveness."
Generali provides its clients with the ability to obtain quotes, request renewals and sign up for its car insurance services through two sales channels - a Web portal and a call centre - and needed a solution that could automate and enforce consistency and control over its processes across both channels easily while integrating with its legacy systems. Read the full story