In terms of claim settlement quality, only 5 insurers got unsatisfactory ratings and the same rating was given to 8 insurers for the total number of complaints received from victims and policyholders. However, according to the Bureau, in general, the figures from the first quarter demonstrate positive results from insurer efforts to improve claim settlement procedures and customer service.
UKRAINE: 16 MTPL insurers got the highest evaluation rating in 1Q2019
In terms of claim settlement quality, only 5 insurers got unsatisfactory ratings and the same rating was given to 8 insurers for the total number of complaints received from victims and policyholders. However, according to the Bureau, in general, the figures from the first quarter demonstrate positive results from insurer efforts to improve claim settlement procedures and customer service.