The market participants believe that the growth of online sales, among other things, was significantly accelerated by the quarantine measures. Thus, online sales in retail insurance increased by 50%.
Dmitry SOKOLOV, Head of the e-commerce department of INGO, noted: "We understood that after the lockdown, many of our clients would have to buy policies online for the first time. Therefore, to simplify the documentation procedure of getting insurance coverage, we prepared a team of "insurance assistants" who can listen to clients and help remotely on any issue. In insurance based on trust, this is especially important", he said.