At the same time the Bureau noted that total number of MTPL contracts in 2019 was a record one for the whole period of MTIBU activity (8 million units).
MTPL paid claims grew by 19.5% (to about UAH 2.5 billion/EUR 0.09 billion), and the number of claims increased by 16.2%. The main portion (93.9%) in the structure of paid claims fell on property damages. At the same time, 75% of losses are less than UAH 20 thousand (~EUR 0.75 thousand). The average market paid claims ratio in 2019 was 49.6%.
Total number of customer complaints about insurers in 2019 dropped by 11% y-o-y, and the biggest part (70%) of them were related to delayed payments, Forinsurer reports.
*EUR 1 = UAH 26.422 (01.01.2020)