[video|12527]"Claims management is the key to improving insurance penetration", Michael THEILMEIER, Chairman of GDV's Committee for Central and Eastern Europe; Senior Vice President, GEN Re, Germany said during his IIF - Property Insurance in a Stormy Era speech. 

Some years ago, during a flood which has affected the center of a European city, "our goal as insurer was to be faster in paying claims that the politicians were in promising this. Of course that there were also challenges - but if one manages to do this properly, the insurance density in the area will increase in the future for sure".  For example, "in Germany we do not have mandatory Nat Cat insurance but we do have an excellent dialogue with politicians and customers - so communication is always the key".