VIG: Over 150 digitalization projects currently under way group-wide

25 April 2019 — Daniela GHETU
Envisioning people's 2028 lifestyle and the role insurance will play in it, VIG is already laying the groundwork for the digital transformation. The Group is currently in the process of implementing more than 150 digitalization projects, the majority of which will be completed within the next two years.

Alongside global warming, VIG sees the digital transformation as the development that will have the most extensive impact on society and business. "We believe it will have a particularly significant influence in terms of connectivity, mobility and personalization. As an insurer, offering added value on top of our primary function of covering risks is becoming increasingly important. I see this as an opportunity to become part of the group of things that are seen as important in the lives of our customers in the future," explained Elisabeth STADLER, CEO of the Vienna Insurance Group.

For instance, ever-closer interconnections between people and devices will significantly increase the need for protection against losses. Computer-controlled systems in the home provide early warnings of potential harm, or take preventive steps automatically. Mobility will be shaped by the rise of driverless vehicles, leading to completely new risk parameters and insurance models. Personalization will increasingly redefine insurance requirements, resulting in short-term policies with tariffs and coverage tailored specifically to individual needs.

A glance into year 2028

"We are currently implementing numerous projects that will enable us to continue serving as a stable and reliable partner for our customers in a digitalized, networked world, also in the future," said Prof. STADLER, highlighting the Group's digitalization-related activities.

This is reflected in Prague-based reinsurer VIG Re's recent strategic investment in B3i Services AG, an insurtech. B3i Services AG is an insurance industry initiative geared towards boosting efficiency and security in the insurance and reinsurance sector by means of an independent blockchain platform. The platform will enable insurers to buy reinsurance. This will help to enhance the efficiency of business processes, as well as simplifying and speeding up the exchange of information. It will also strengthen customer confidence by promoting greater transparency.

Home safely with app

A new app from VIG's Bulgarian Group company BULSTRAD, which gives people increased peace of mind in their day-to-day lives, is a good example of the strides being made with regard to connectivity. For example, a tracking function in the app can be activated so that parents can follow their child's way home after a night out and make sure that it gets back safely. If the child does not stick to the planned route and no movement is picked up, a security service is immediately notified, which travels to the last recorded location of the mobile phone to make sure everything is alright.

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