ZURICH announces the creation of new Customer Office and appointed Conny KALCHER as its CEO
In this position, she will ensure the delivery of a unique and distinctive customer experience. She will start in her role on July 1, reporting directly to the Group CEO.
Conny KALCHER joins ZURICH from MindFolio, an innovation and analytics consultancy based in London and Chicago, where she was Partner since 2018. She also brings with her a wealth of leadership experience and expertise gained at the LEGO Group since 1985, where she held many senior global roles between 1999 and 2018, such as Head of People and Culture, Corporate Communication, New Product Innovation as well as building new business areas, including starting up LEGO Film & TV. Latterly, Conny had global responsibility for the development of the LEGO Brand and served as Vice President for Marketing and Consumer Experiences.
Group Chief Executive Officer Mario GRECO: "The digital era is driving significant change and a transformation of customer experience in the market place. This is a transformation that has already begun, delivering a number of company-wide initiatives to improve customer satisfaction and to drive profitable growth. We are delighted that Conny is joining us on our journey to accelerate the Group's transformation and spearhead the digital customer experience, which will be reflected in Zurich's brand refresh."