On September 30, 2026, the Council of the Financial Ombudsman Service elected the Chief Financial Ombudsman as well as ombudsmen for the banking, microfinance, insurance, and securities sectors, reports Allinsurance.kz, citing the Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan.

Kanat Aligulov was elected as the Financial Ombudsman for the insurance sector. He previously worked at Nomad Insurance and Freedom Finance Insurance, where he was involved in claims settlement automation and development of digital customer services.

The single Financial Ombudsman Service will commence operations on January 1, 2027, consolidating the existing banking, microfinance, and insurance ombudsman institutions and extending consumer protection mechanisms to brokerage services.

A key aspect of the Service's work will be analyzing received and reviewed complaints to identify systemic issues and recurring practices among entities subject to conduct supervision, as well as preparing proposals to improve consumer protection mechanisms within the financial services market.