A global report of Aon highlights "The New Better" on the novel COVID-19

10 December 2020 — Alexandra GUZUN
Aon has published a report that highlights shift in attitudes of leading organizations toward long-tail risks and the impacts on how society will continue to work, travel and convene.

"Helping Organizations Chart a Course to the New Better" report presents research, regional findings and trends on how organizations have responded to the novel coronavirus (COVID-19) pandemic to date and are adapting to prepare for other emerging long-tail risks. More than 130 organizations around the world from various industries have participated in coalition meetings, sharing best practices and outlining new priorities to accelerate economic recovery.

Greg Case, Chief Executive Officer of Aon declared:

"COVID-19 has fundamentally reordered the priorities of leading public and private organizations around the world. Our decision to convene these coalitions was driven by a need to build a collaborative roadmap to make better decisions in an increasingly complex world. Rather than accept the so-called new normal, this work leads our clients to define the new better on their own terms."


Some of the key findings are:
  • Nearly 89% of companies plan to enhance their wellbeing program to focus on their workforce's emotional and mental health wellbeing as a result of the pandemic.
  • More than 84% of companies said they have strengthened their communications protocol to better react and respond to vendors, governments and employees during the pandemic.
  • More than 87 % of companies have deepened their partnership with key vendors to support the management process and coordination of a return to the workplace.

"Even as we publish these findings, new restrictions and lockdowns are being issued against the backdrop of a global race to approve and distribute a wave of promising vaccines. These realities reinforce that, while there may be a long road ahead, there is in fact a path to a new better for countries, companies and communities around the world", added Case.

Also, according to the Aon report, key themes have emerged by geography as participants identify priorities, build guidelines and best practices and chart the path forward:
  • Australia: accelerating the ability to adapt to crisis, building a resilient workforce in or out of the office and addressing the underserved impacted by the economics of COVID-19.
  • Dublin: workforce agility, mental health and wellbeing and the connection between innovation and collaboration.
  • London: how to return to the workplace, the future of work and the importance of data in that future.
  • The Netherlands: health and safety, building connectivity to balance attrition and improve productivity.
  • Singapore: the agility of firms and employees, the importance of culture and the future of work.
  • United States: the role of leadership and communication, the future of work and return to the workplace.

There have been identified four core priorities for organizations through recent research: addressing the underserved, navigating new forms of volatility, building a resilient workforce and rethinking access to capital. The company further examined these client needs in "Helping Clients Navigate an Increasingly Complex World" published earlier this year.


The full report "Helping Organizations Chart a Course to the New Better" can be accessed here.

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