Aon, a leading global professional services firm, announced new appointments within Reinsurance Solutions’ Client Services function, which provides dedicated support to clients through expert claims handling and accounting, ensuring a seamless and responsive experience throughout the claims lifecycle.

According to the Group’s statement, to further strengthen Aon’s reinsurance global client advocacy services, new key leadership appointments are:
 

• Steve Clark has been named global head of Claims and Client Services Advocacy for Reinsurance Solutions at Aon, where he will be responsible for Aon’s global advocacy proposition, ensuring that clients receive support and expertise in managing their claims.

• Ann Field has been named global head of Client Experience, where she will work closely with product and client segment leaders to improve advocacy, enhance client satisfaction, and drive business growth. Field will also work with Aon leaders across technology, Aon Business Services, and Client Advocacy to continue to improve delivery of the Client Services operating model.

• Matt Moore has been appointed head of Client Services and Advocacy in North America for Reinsurance Solutions at Aon, reporting to Clark. Moore will be responsible for aligning North America Client Services, including claims, accounting and collateral functions, with Aon’s global advocacy model, and will offer strong collaboration with technology and strategy partners to identify and consistently execute North America transformational change.

• David Griffiths will expand his role as global head of Claims Strategy and Innovation to further enhance the firm’s claims proposition and assist with broader claims-related initiatives. 

“Our clients face a highly complex environment when managing their claims and accounts. Aon recognizes the importance of continually evolving our services to meet our clients’ new challenges and demands in the current macroeconomic landscape. These new appointments will enable us to drive increased value and resilience for our clients”, commented Leonora Siccardi, global head of Client Solutions for Risk Capital and Reinsurance Solutions’ Chief Claims Officer at Aon.