This summit will be emphasized on the key question at the top of any insurance CX leader's mind: "How to engage and reassure clients in this rapidly evolving and fear-stricken post endemic environment?".
Customer experience is becoming the defining differentiator in the insurance industry, with consumers becoming technologically rich in knowledge. To establish a successful relationship between insurers and customers, companies must focus on not only meeting consumer demands during each phase of the customer journey but exceeding and implementing value-added services that makes that journey with the company a pleasant one. A study done by McKinsey shows that 81% of companies expect CX to be the key battleground in the race for market dominance while also authenticating that up to 70% of consumers base their opinion of a business on the quality of its Customer experience!
- Relooking at Customer Experience Management to align with Customers Evolving Demands
- Designing and Building the Framework to Achieve Maximum Customer Experience through Products and Service Remodeling
- Improving and Streamlining Technological Touchpoints to Create Best-in-Class Digital Customer Experience
- Developing Supplementary Products & Services to Capitalize on the Future of Insurance Customer Experience