In the Annual Report for 2022, the Consumer Advocate pointed out that in 2022 they handled 338 consumer complaints about the insurance market, vs:
401 in 2021
459 in 2020
432 in 2019
405 of 2018.
It was noted that 2022 was the best of the last seven years.
The financial services sector in the total number of complaints received last year accounted for 18.4%, essentially recording the lowest percentage over the last decade.
The complaints received on private insurance in 2022 were related to the following: 29.6% about life insurance policies, 28.1% - home insurance and property, while most complaints (41.1%) were about health insurance.
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