Dinara TEZEKBAEVA, Chairman of the Board, INGOSSTRAKH, Kyrgyzstan

Closed Insurance Joint Stock Company "Ingosstrakh" was founded in 1996. For 20 years, Ingosstrakh has been providing quality insurance services and is the leading company in the Kyrgyz Republic. Dinara TEZEKBAEVA, Chairman of the Board, answered some questions about the results of the company's work last year. 


As in previous years reinsurers are struggling with macroeconomy, including investment environment. Yet, the market further progressed in the period of "THE GREAT UNCERTAINTY"

VIDEO: Interview with Marijan MUMDZIEV, CEO, AMODO

Insurance consumers' preferences are now shaped by the other industries, insurance providers being compared not only to their peers but to whoever sets the benchmark for a great experience in their lives, believed Marijan MUMDZIEV, CEO, AMODO. In the interview given to XPRIMM he talked about the role digital technologies play in enabling insurers to provide their customers the best possible experience.

Mira Kiridzic-Bugler,Market Head ACEE (Austria, Central & Eastern Europe)
Christian Kreutzer, Market Head & Transactions Lead, Northern, Central & Eastern Europe

The insurance protection gap is a worldwide topic. In CEE countries, salary level and missing trust in insurance are additional factors that contribute to a low insurance penetration. Raising public awareness for the value of insurance is an important task that we are working on closely together with our clients. I also expect that the demand for insurance will grow, as we will experience such events more frequently in the future. On the other side, insurance products need to become simpler and easier to understand with short and transparent conditions.


Beginning of 2021 already showed same uncertainity. At the macro level this is as regards economic recovery with some hopes for the brighter future though as vaccination started. 2021 will be core for development and actual reimbursement of COVID-19 related claims.

Oleg KHANIN, Chairman of the Board of the Insurance Company Kommesk-Omir JSC.

The pandemic has prompted digitalization to become a key industry trend in the upcoming years. In addition, the new reality of 2020 has stimulated insurers to create new products in health insurance (coronavirus insurance, telemedicine, critical illness insurance), as well as insurance programs against business interruption, cyber risks, financial losses.

Lukas HERRMANNS, Chief Executive Officer of Marsh Germany and CEE, Marsh

We don't have the duty to sell predefined products or to deliver a certain combined ratio as an expectation from the shareholders. That is why we can specifically tailor THE risk concept which fits the most to our clients' needs. We frequently see our clients' value and require our advice which does not necessarily lead into placing a cover for them but can be an advice on how to minimize the risks of a company.

Elisabeth STADLER, CEO, VIG - Vienna Insurance Group

It is thanks to the broad diversity of the VIG Group and the strong start to 2020 that we were able to record an increase in premiums of 2.4% in the first half of 2020 and a profit before taxes of 200 million euro. Operationally, we currently see ourselves in a position to manage the effects of COVID-19 for the insurance group. [...] We are cautiously optimistic as the forecasts expect a strong recovery of economic activity between Austria and the CEE region in 2021.

INTERVIEW: Michaela KOLLER, Director General, Insurance Europe

It is up to the EU institutions to ensure an appropriate regulatory framework is in place that enables innovation and allows consumers, established companies and new market entrants, such as InsurTechs, to benefit from the opportunities that digitalisation can offer.

INTERVIEW: Ramize Ramadani, Director of Insurance Supervision Department, Central Bank of Kosovo

In the midst of the COVID-19 pandemic situation, the financial performance of the insurance sector in Kosovo remained stable in the face of declining premium income and renewable contracts. (...) Nevertheless, during the first half of 2020, the insurance market registered a profit of EUR 5.7 million, a welcomed improvement from a loss of EUR 3.7 million recorded in the same period of last year.

INTERVIEW: Boris Saban, Executive Director, National Bureau of Montenegro Insurers

I am glad to say that our insurers reacted quickly and continued their daily business despite new circumstances. Issuing of MTPL insurance policies and vehicle registrations were conducted smoothly during the whole period. These two facts are very important for keeping the market stability, considering the fact that compulsory insurance is still dominant in the premium structure of the whole market.

INTERVIEW: Mira KIRIDZIC-BUGLER, Market Head, Austria and CEE, Swiss Re

InsurTech and Digitalization are here to stay - however there is still room for improvement. Digital solutions must add real value to customers and need to be more than just replacing formerly analogue processes. The InsurTechs were certainly the trigger for more innovation in our industry.

INTERVIEW: Ervin Mete, General Executive Director of FSA, Albania

This crisis showed that systems are now more crucial than ever in running the businesses and making sure they are adapting to the digital era we are witnessing. The Albanian market remained fully operational, working at reduced staff capacity, thanks to the remote style of working during the lockdown, and focused more on their online sales.