All in all, as also previously, Lithuanian (78.9) customers are the happiest with their insurance this year, followed by Latvian (75) and Estonian (74.1) consumers.
Estonia
The results for individual companies in Estonia also follow the positive trend this year. The biggest increase in satisfaction scores experiences IF customers (+5.6 points), also Swedbank customers became happier (+4.7), while the change for the group of "other" is the smallest (+1 point). With these changes, the best evaluations this year are for ERGO (75 points out of 100), with only 0.1 points difference above evaluations of "other" insurers (74.9). Lowest evaluations, despite the increase in evaluations, are for Swedbank (73.2) and IF (73.0).
Latvia
The evaluations of insurance companies follow slight negative trend in comparison to the results of 2011. However, changes are not significant (between 0.1-1.3 points on a 100 point scale). Therefore the ranking is same as last year: BTA is leading with the evaluation of 75.7 points out of possible 100, group of "other" insurers is on the second place (74.9), but Balta is only third with 73.4 points.
Lithuania
In Lithuania, the evaluations for Ergo decreased this year in comparison to previous year by -2.8 points, while the results for Lietuvos Draudimas increased by 2.8 points. The clients of smaller insurance companies are also happier this year by 5.8 points. Only satisfaction of PZU clients had no significant change in comparison to 2011. All in all, Lietuvos Draudimas is leading among biggest insurance companies this year with 79.4 points out of 100. Average evaluations of customers of smaller insurance are exactly same. PZU results are the lowest: 76.8 points.
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LITHUANIANS are more satisfied with insurance services, than Latvians and Estonians
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