The PULSE platform will empower MSIG to connect their global network partners, brokers and agents on one integrated platform. MSIG's customers will also be able to access self-service tools to manage and view their global risks and coverages in one place.
The PULSE platform, which was launched in 2019, will help MSIG streamline their technology landscape and overcome inefficiencies and data discrepancy challenges that come from managing multinational insurance programmes across multiple applications. This also includes the support of global claims information management and billing.
The cloud-based platform supports the collaboration process for MSIG's global and local teams, their network partners, brokers and agents along the steps of structuring programmes, exposure management, local policy request and issuance as well as a premium collection.
The platform will be rolled out in phases with MSIG's operations in Germany and France starting to use PULSE from 1 January 2022, to collaborate digitally with MSIG's established network of affiliated servicing carriers. Later in the same year, PULSE will be rolled out to further MSIG producing offices across the world.
"We are thrilled to be partnering with MSIG and to help advance the way they provide their customers with international programme solutions," said Andreas Berger, CEO Swiss Re Corporate Solutions. "By providing our platform to MSIG, we extend the market for this solution to other carriers and help them to improve collaboration, transparency, efficiency and service quality."
There are many complexities in cross border-risk management, such as insurance requirements, limits, coverages, language variations, time zones, local regulations, taxes, and market practices. To manage this, the digital platform provides clear and transparent communication and collaboration. Moreover, it aligns all participants on one central platform, thereby improving the customer experience.
Tamaki KAWATE, Director, Senior Executive Officer at Mitsui Sumitomo Insurance Company Ltd, said: "Swiss Re's PULSE platform will significantly ease cooperation among the global group entities to better serve our multinational client base."
MSIG will be the first commercial insurer to be licensed to use the PULSE platform on a standalone Software as a Service (SaaS) basis. Previously, other commercial insurers including LocalTapiola, Wurttembergische Versicherung and Economical Insurance have been licensed to use Swiss Re Corporate Solutions' PULSE platform, as well as using its international network for local policy and claims services. For further information about our International Programme solutions for carriers, brokers and corporate customers please visit our website here.