Driving growth through digital innovation
The insurer’s digital business continues to expand, with total premiums generated through digital channels rising 18%. Its fully digital brand LAQO maintained strong momentum, delivering 19% premium growth.
Croatia Osiguranje also advanced its business digitalization strategy, introducing new AI, automation, and self-service tools to enhance customer experience and operational efficiency.
Strong momentum in private healthcare
The group’s healthcare arm, Croatia Polyclinic — which includes Medros (Osijek) and Marin Med (Dubrovnik) — recorded a 40% surge in revenues. Supported by state-of-the-art technology and expert medical teams in nine Croatian cities, the network is rapidly realizing its strategic goal of providing top-quality private healthcare nationwide.
Rising demand for private healthcare services has also led to major capacity expansions in Zagreb and Rijeka.
New products for modern customers
To meet evolving customer expectations, Croatia Osiguranje broadened its supplementary health insurance offering, introducing the Active Plus package — an integrated health platform that combines prevention, digital technology, and financial protection. The product is designed especially for younger, cost-conscious clients seeking simple, digital-first solutions.
Commitment to employees
Reaffirming its position as an employer of choice, the company signed a new Collective Agreement, maintaining a high level of employee benefits and rights, alongside new wage increases.
With robust performance across all segments, Croatia Osiguranje continues to strengthen its position as a leader in innovation, digital transformation, and integrated health services in the Croatian market.
32069 views
